Return policy
Last updated: May 25, 2026
Our Return Promise
We want you to love what you ordered. If you're not completely satisfied, we're here to make it right.
Return Window
Returns are accepted for 30 days from the date of delivery.
Return Conditions
| Condition | Policy |
|---|---|
| Return shipping | Free – we provide a prepaid return label |
| Restocking fee | None – you pay nothing extra |
| Final sale items | None – all items are eligible for return |
Items must be returned in original condition (unused, undamaged, with original packaging when possible).
How to Start a Return
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Contact us at Contact@PixelWipo.shop with your order number
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We'll send you a free prepaid return shipping label
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Pack the item securely and attach the label
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Drop off at any carrier location indicated on the label
Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
We do not offer direct exchanges at this time. To exchange an item, please return your original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will resolve the issue at no cost to you.